Frequently asked questions

Choose “Book a Service”, select Teleconsultation, pick a service and professional, choose a date and time, then pay securely. You'll get a confirmation by email and SMS, and the “Join consultation” button appears in your dashboard shortly before your appointment.

Yes. From your dashboard you can reschedule or cancel up to 12 hours before your appointment. Closer to the time, please contact us and we'll help.

No. If you or someone else has a medical emergency, call 112 or go to the nearest emergency department immediately.

Excel (.xlsx, .xls), CSV, SPSS (.sav), Stata (.dta), R (.rds, .RData), JSON and text files, up to 25 MB each. For larger datasets, contact us for a secure transfer.

Every home-care request is reviewed by our care team so we can send the right professional and confirm the price. We'll contact you, usually within one working day, and you'll pay once the visit is confirmed.

We currently serve Greater Accra. Tell us your location in the request form and we'll confirm availability.

Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money), Visa and Mastercard. You'll receive a receipt for every payment.

Only you, the professionals assigned to your care, and authorised staff who need it to deliver your service. Health information is encrypted and every access to files is logged.